Frequently Asked Questions

Token Accessories is an online store that sells fashion accessories. Our collection includes beautiful costume Jewellery elegant fascinators trendy scarves chic women’s bags and sparkling diamante pieces perfect for any great event.

Have Questions?

General Shipping & Delivery Return & Exchange About Jewellery Payment & Delivery

Are pierced earrings returnable?

For hygiene and safety reasons, pierced earrings cannot be returned unless they are faulty or not as described.

How long does delivery usually take?

We aim to dispatch your order the next working day. Once it’s on its way, delivery usually takes 3 to 4 working days. You’ll get a tracking number as soon as your order ships.

What if my order is damaged when it arrives?

If your order arrives damaged, email us at info@token-accessories.com within 2 working days. We'll respond within 24 hours to resolve the issue.

How quickly will I receive my refund?

Once we receive your return, we will process your refund within 4 working days. You'll get a confirmation email once the refund is issued.

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

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