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Are pierced earrings returnable?Pierced earrings are non-returnable for hygiene and safety purposes unless they are faulty or not as described.
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How long does it take to get my order?Once we receive an order, we promptly process it and dispatch it the very next working day. This efficient system ensures that the package is on its way without delay allowing customers to receive their orders conveniently within a timeframe of just 3 to 4 working days. We prioritise timely delivery!
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My order arrived damaged, what can I do?We carefully check every item to ensure it is in perfect condition before sending it out. If however your items arrive damaged or not functioning properly please do not hesitate to send an email to info@token-accessories.com within 2 working days. We value your satisfaction we will respond to your inquiry within 24 hours.
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When will I receive my refund?Your refund will be promptly processed as soon as your return arrives at our facility, we assure you that your original payment will be fully refunded within a maximum of 4 working days ensuring a smooth transition for you.
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